Call Centre Setup Using Android Phone With Enjay Synapse Mobile

WHAT IS SYNAPSE MOBILE?

There are two components of Enjay Synapse Mobile Solution.

Enjay Synapse Mobile – CRM Module.
Enjay Synapse Mobile – Android App.

Synapse Mobile is an Android based App which works with Sugar CRM or any Sugar Variant (like SuiteCRM). It enables your Android phone to act as a call centre device. Eg: A call comes to your mobile, and a pop-up will appear in your CRM, OR you click on the Number in CRM, and Synapse Mobile automatically dials from Android Phone.

You can also use Synapse to send/receive SMS. All Calls/SMS (Inbound/outbound) are logged into CRM automatically. Even the calls are recorded (Conditions apply) and recording is placed in CRM (Calls Module).

HOW SYNAPSE WORKS…

You get any call on your mobile, and your CRM screen will pop up the details of the caller.

You click on any number in Seattle and a call is automatically dial from your mobile
All the calls incoming and outgoing are logged automatically into CRM
Call recording is also synced with CRM which means you can access call recording logs from CRM
Calls are recorded on the Android app, and they are periodically synchronized to CRM

REQUIREMENTS TO USE ENJAY SYNAPSE

A browser on any PC for accessing the CRM.
An Android phone where you can install Enjay synapse mobile app. Android phone should be about android 4.4
It’s preferred to have both the Android phone and the PC with your browser should be in same Wi-Fi. However even if Mobile is on 3G and your PC using Wifi, then also it can work smoothly.

ENJAY SYNAPSE FEATURE LIST

Incoming Call Popup.
Click to Call for outgoing Calls.
Call logging directly into CRM.
Call Recording file directly into CRM.
Send SMS from your CRM, and it goes from your Mobile.
If you receive SMS on your Mobile, it gets logged into CRM.
All Calls/SMS logged into CRM are automatically related (to Lead/Contact/Account) and assigned to the particular user.

ADVANTAGES OF USING ENJAY SYNAPSE CALL CENTRE:

No Capex required for setup. No hardware or expensive software needed for installation.
No Telephony Server (or EPABX Required).
CRM server not required to be installed on-premise.
No PRI Modems required.
No IP Phones required.
No Cabling required.

PRI Problems
PRI lines are hard to get due to Technical and feasibility issues.
Calls done from PRI lines are much costlier than GSM SIMs.
Not suitable for smaller Teams since PRI always comes in bulk of 10/30 lines.
Monthly Budget (or commitment) is much higher and not affordable for smaller groups.
If some customer lodges some DNC (Do Not Call) violation complaint entire PRI line is blocked – which means your entire Call centre is down.

Other Advantages
Each Number is bound to Individual Agents. So no need of Intelligent routeing.
Response rates to landline (or Telemarketing) Numbers are always low. So calling from GSM (Mobile) Number increases your chance of call pickup.
Some level of Call Distribution and Call Queue can be achieved using Mobile Forwarding features (like if Busy then transfer to other Mobile Number or if not picked up within certain seconds then transfer to another Mobile number). Note: These services are provided by your Telecom Operator and not Synapse Mobile.

Technology Advantages
All calls are logged automatically into CRM. Which means you get great reporting.
Missed Call Management (right from CRM dashboard).
Call recording file right into CRM (Calls Module).
Calls get related to Leads / Contacts / Accounts directly into CRM.
Call disposition is selected directly into CRM (much easier to manage).
Do Lead / Sales Management also along with conventional telephony, which increases efficiency to much higher level.
You are managing everything on Large Screen in the browser, which is much easier to handle as compared to Mobile device.
You can have multiple campaigns for multiple users (or groups).
The big advantage with data security, as you are not giving Excel files to callers, but you are uploading it securely. Users can only originate calls, and they cannot download all the data.

Excellent Reporting
User wise calls.
Total call duration
Productivity reports.
Lots of custom reports from CRM platform.

Enhanced Productivity
Enjay Synapse Supports SMS and Email Templates.
Manager/Admin can see live reporting and statistics.

ADVANTAGES OF ENJAY SYNAPSE MOBILE OVER CLOUD TELEPHONY SOLUTION

Cloud telephony there is always double billing because each call requires two channels.
GSM Calling rates are lowest compared to any other phone line (PRI or Landline)
The biggest advantage is that You own the number. You don’t get tied up to Cloud telephony provider.
If Customer calls you – you see the Customer’s Number.
If you call the Customer – Customer sees your number.

FAQ:

Which Android OS are supported.
Android 4.4 and above.

Is Synapse Mobile available on iOS phones?
NO, It’s not available and No immediate plans for releasing.

Which Sugar CRM versions / Editions are supported.
Sugar CRM. 6.5.x (Any edition – CE, Pro, Ent)

Which Suite CRM versions / Editions are supported.
Any Suite CRM version which is based on Sugar version 6.5.x or above.

How to Buy Synapse Mobile
Click on above button for Demo, fill up the form and we will connect you.

What is the Synapse Mobile subscription model
Synapse Mobile is priced per user per month basis.

Can Synapse Mobile work if there is No Internet connection to Mobile or if My CRM is onsite?
The only requirement is that both Mobile and CRM should be in single Network. So if you have onsite Server and all your users are local. There is no internet required.

What permissions do I have to allow in my Mobile Device for running Synapse Mobile?
Manage Phone Calls.
Record Audio
Access Media
Access Contacts
Access SMS

How does call recording feature work in Synapse Mobile?
Voice file is recorded and stored in Mobile device and then uploaded to CRM instance after couple of minutes
Voice of another party may be feeble (this is due to Android Security feature). Few device may even not support the recording. Recording works very smoothly on Samsung Mobiles.

Who to Choose for Data Recovery in Southampton?

Data has become the fuel for the modern world. Everyone’s personal and professional lives revolve around the internet, and there is no possible way in which we can imagine our daily lives going on without it. This has resulted in a massive increase in the amount of important data stored on these devices in the past couple of years. The hard devices and the various cloud hosting services are backing up tonnes of your data regularly.

All these data, both personal and professional, are very important to us. So if any damage or malfunction renders you unable to access or retrieve those data, it is a serious predicament. And when it comes to data recovery, normal repair shops are not made for them, and they will more likely propose to erase the whole thing. But if you need the best company which offers data recovery in Southampton, then Dataclinic is the best choice.

Hard drive data retrieval Southampton

The most common kind of data recovery problem arises from a damaged hard drive. The damage can be due to both external and internal reasons. Nonetheless, the information stored in it is important for the user, and when it comes to hard drive data retrieval Southampton, Dataclinic is the best choice for anyone. They have a dedicated team of experts and the most advanced hardware and software for retrieving the data from the hard drive.

They can handle almost any kind of hard drive failures like beeping hard drives, unresponsive drives, missing data, CRC error, and others. The company also offers a diagnosis period where they take your hard drive and let you know about the data retrieval cost after proper analysis. The data recovery is started only when you authorize them to do so. No fee is charged if you do not want them to start the data recovery. They also strongly prohibit opening the drive by yourself as it can further increase the damage.

Phone data retrieval Southampton

Smartphones have become a necessity in our daily lives. You cannot go a single day in your life without the phone booth in the personal and the professional field. So these smartphones that you use daily are home to a lot of vital and sensitive information. It should come as no surprise that these devices are very easily prone to physical damage and software malfunction.

In case either of the cases happens, this is the most trustworthy you can choose for Southampton data retrieval. There is a dedicated team for handling any problem with the phone and any brand of the phone. They can retrieve your lost data from almost any kind of situation.

Server data retrieval Southampton

Only a few places are there that can offer server data recovery services, and Dataclinic is one of them. This company has a special RAID recovery team that can effectively retrieve inaccessible data from various servers. They have a track record of recovering the maximum amount of data from servers safely within 24 hours and are backed by the experience of 18 years.

akiinasfi.info delifoxfi.info kesamaafi.info axelfi.info kengurufi.info flavrfi.info lennonfi.info sfsedufi.info fitnessfi.info nesfi.info brottfi.info foxiafi.info kapynenfi.info mdafi.info rooffi.info piratefi.info tsgkfi.info smellmefi.info tkofi.info bmgfi.info ubifi.info genettafi.info rskfi.info ksuykfi.info forthfi.info helionfi.info fenolafi.info possefi.info kemicupfi.info vmtoolsfi.info somanetfi.info sikharfi.info uomafi.info budjetfi.info atificfi.info redramafi.info iceefi.info zbhfi.info greciafi.info kkidfs.info funktiofi.info gwcfi.info esuafi.info sinulifi.info hallausfi.info intyykifi.info pkplfi.info swebfi.info ohtafi.info saingafi.info prairiefi.info hctfi.info pietamofi.info caesarfi.info dikselifi.info poplefi.info mucavafi.info pirsomfi.info fiftyfi.info dammenfi.info sirofi.info liberalfi.info kumukofi.info ponyofi.info gocefi.info sarefi.info ubmfi.info himassafi.info lfnfi.info aaxfi.info lumenorfi.info numerafi.info ledsalefi.info kratosfi.info majakatfi.info fsrofi.info betonicfi.info noybodyfi.info tigernfi.info juhlavafi.info rollarifi.info njmfi.info rudefi.info msalpofi.info keosfi.info kakifi.info aarambhfi.info hikfi.info mariinifi.info trffi.info hhhffi.info puusetafi.info oiafi.info effettofi.info tpafi.info mrifi.info kumalafi.info weallfi.info anperfi.info korttifi.info sehentofi.info irefinfi.info suncityfi.info omakonefi.info artwallfi.info wellbefi.info natyfi.info onnioonfi.info eksufi.info widasysfi.info mellowsfi.info kecofi.info launefi.info bfcargofi.info axiafi.info artefixfi.info ntlfi.info rhlfi.info pimufi.info gustaffi.info wescfi.info nuotiofi.info lutunenfi.info prontofi.info svapfi.info prklfi.info siitekfi.info hecfi.info mfintecfi.info logranfi.info saloiotfi.info hemlefi.info nopsfi.info pklumofi.info mothersfi.info ovalifi.info mobilesfi.info eyonfi.info nerfi.info newbmfi.info ecotexfi.info oneoukafi.info mtpasifi.info jsrfi.info kattilafi.info fasokanfi.info tpkhfi.info karkurifi.info carmaxxfi.info surreyfi.info ihannefi.info aimoconfi.info nenfi.info ewasfi.info mmpkfi.info toyryfi.info bisonfi.info outfi.info aryafi.info hookahfi.info sguuglefi.info doersfi.info eestaasfi.info tiettyfi.info wowwowfi.info kiamarfi.info barriofi.info tumfi.info getzfi.info jessicafi.info pelkofi.info komialafi.info liksfi.info nenlafi.info eplusfi.info workspafi.info vinttifi.info khtcfi.info cstixfi.info koiruusfi.info heurixfi.info niitytfi.info pilttuufi.info mimielfi.info mfffi.info bioidfi.info hersfi.info tyvelfi.info arolaoyfi.info adradiofi.info stillafi.info reclogfi.info plumefi.info anncosfi.info rasitefi.info qrffi.info heijaafi.info sahedfi.info vhhfi.info majorcafi.info keeperfi.info lonkerofi.info qvantofi.info fixiefi.info jjnfi.info rolefi.info heltonfi.info hrmsfi.info jokotaifi.info kikotinfi.info orvokkifi.info mattiafi.info epilafi.info htbfi.info vetekofi.info loitrafi.info adekfi.info persiafi.info rjkfi.info veresfi.info kefikefi.info cbtfi.info tamhallfi.info voipifi.info kilabokfi.info amatefi.info didfo.info waynexfi.info horusmcfi.info velkofi.info sobeitfi.info snoopifi.info igdcfi.info eutofi.info gmngfo.info kkjeesifi.info freyrfi.info samporofi.info enditekfi.info downfi.info renformfi.info laurapfi.info sitgesfi.info nukahdafi.info roskagofi.info lepactefi.info baddayfi.info aoaofi.info kivfi.info aviapixfi.info maikufi.info qmedfi.info xclfi.info flovvfi.info sasconfi.info croventfi.info webdevfi.info tydafo.info britofi.info xtradefi.info docxfi.info bozzfi.info luksusfi.info tbsmpfi.info aguafi.info spinsfi.info elibotfi.info fiqfi.info anadiumfi.info freessifi.info veffi.info fanatikfi.info derhardfo.info dmhfi.info alaviafi.info ockrafi.info patriotfi.info dedefi.info phitenfi.info auefi.info sikolafi.info snedmcfi.info cherryfi.info myraxfi.info tilhifi.info srmkfi.info pvafi.info kryddatfi.info ezzyfi.info ravecafi.info dartexfi.info stylishfi.info vutfi.info demotofi.info acridiafi.info hueofUsfi.info rfifo.info mobbyfi.info kodkafi.info nttdatafi.info kollabfi.info bookmapfi.info isapakufi.info elviryfi.info acboostfi.info simonefi.info ergfi.info dripsfi.info gratedfi.info goodconfi.info begfi.info domagofi.info capsidefi.info bestfixfi.info heladofi.info sirefi.info tridrifi.info hosannafi.info fiskarifi.info radyumfi.info ssrpfi.info kortechfi.info beecarefi.info rhodosfi.info guvfi.info kerkeafi.info emanualfi.info kaxifi.info mhuggifi.info muumurufi.info belminfi.info arvomaafi.info garantifi.info jjpoyfi.info pikaosafi.info rentlefi.info ohmbetfi.info dataismfi.info windnafi.info oplyfi.info portionfi.info kodonfi.info doablefi.info ummfi.info dreadafi.info zzfohkj.info bigbuyfi.info tradentfi.info vankingfi.info antsarfi.info horeliafi.info verdfi.info aljatecfi.info webboysfi.info foamyfi.info usbcfi.info dosmanfi.info sixsexfi.info evigonfi.info lumowebfi.info brallofi.info alwarifi.info schlongfi.info lavaartfi.info vulkanfi.info rentosafi.info wegofi.info mobisolfi.info huhuufi.info fuelUpfi.info liveonfi.info valitorfo.info receiptfi.info happerfi.info pyafi.info ukhfi.info demasefi.info noetonfi.info ratiusfi.info jampenfi.info vasantfi.info odffi.info dbasefi.info omnicomfi.info gapnovafi.info nflehtifi.info conesfi.info kapnovafi.info oljafi.info ktsalesfi.info vaikeafi.info metamarfi.info maltsevfi.info verkkufi.info lomaamofi.info myridefi.info feelsfi.info electrifi.info birdappfi.info tajinfi.info arztmedfi.info menosfi.info wrattonfi.info formiafi.info hnstaxifi.info biogymfi.info seriffifi.info mumminifi.info ecoroadfi.info ainoasifi.info eoppifi.info bailifi.info riktfi.info tessfi.info cyifi.info viherifi.info bedtimefi.info helianfi.info capprofi.info deltexfi.info trusonfi.info ixxfi.info Upscalefi.info reliotfi.info monionfi.info adamellfi.info amrafi.info loginnofi.info homepodfi.info ppchfi.info luufi.info konafi.info ledejafi.info fijifi.info getexfi.info gruponfi.info eezifi.info emedfi.info ororafi.info taridafi.info goforfi.info jaanapafi.info keikofi.info fabsifi.info ecertfo.info smartlifi.info akeoyfi.info arisinfi.info chaniafi.info addwellfi.info rondafi.info ricfo.info mywikofi.info kockapafi.info mukiafi.info shbrowsfi.info kodfi.info ppcsfi.info taikuusfi.info cloudsfi.info curlfi.info gowalkfi.info oenasfi.info estiefi.info recastfi.info kongfo.info smclivefi.info lucrumfi.info futfi.info mskelofi.info ahopajafi.info dugfi.info fikfi.info rickyfi.info saiufi.info oppafi.info thturvefi.info gostafi.info nocapfi.info flymorefi.info kajardfi.info jaamirafi.info templayfi.info solafinfi.info masranfi.info kmetsofi.info purtopfi.info vrentfi.info rayanfi.info tenetfi.info oxypasfi.info mailerifi.info bambuafi.info reformfo.info fastingfi.info ovilofi.info travelofi.info hilgefi.info wrcshopfi.info somtvfi.info avanderfi.info kribarfi.info kanttafi.info intepiafi.info yugfi.info bmediafi.info dikfi.info majifi.info exploryfi.info ecalfi.info picksixfi.info tanfi.info ihcfi.info tabbyfi.info keatonfi.info kvittofi.info kepolvifi.info azenfi.info creutzfi.info ostanytfi.info etuinfofi.info physiofo.info tmiehetfi.info foxsixfi.info jbergfi.info getinfo.info liwefi.info kivaoyfi.info finefixfi.info iizfi.info incifi.info puneoyfi.info lhsmfi.info covafi.info leabaasfi.info caquefi.info safeqfi.info jvrmcosfi.info gottfo.info palkfi.info jettyfi.info nartefi.info azomfi.info vasifi.info zendfi.info vppifi.info awearfi.info fibifi.info shushopfi.info pleedifi.info pacesfi.info dadaafi.info wiherfi.info mervimfi.info gotanfi.info umovefi.info kalviafo.info desimedfi.info goharfi.info idancefi.info hibufi.info sanlexfi.info swellfi.info esraksufi.info thestepfi.info alueetfi.info ntopsfi.info mauticfi.info itikkafi.info printrfi.info tivacfi.info uwrfi.info rodifi.info jukefyfi.info giiglefi.info coscetafi.info happeafi.info gioglefi.info forrofi.info inklabfi.info intotofi.info timotefi.info smjcfi.info tumericfi.info tamvikfi.info datarifi.info cxsfi.info cmidafi.info permitfi.info flynotfi.info csodfi.info gralefi.info chirpyfi.info efoodsfi.info foodexfi.info rocketdfi.info totomefi.info prptlfi.info authfo.info whoisfo.info sauerfi.info oxxfi.info cgestfi.info misterfi.info eratiofi.info wccfi.info lazadafi.info goodlyfi.info commallfi.info tarvalafi.info mitvitfi.info menyfi.info ououfi.info llearnfi.info blogejafi.info kajakitfi.info newcarfi.info pegfi.info gironafi.info pojoryfi.info foodincfi.info takeitfi.info vistfo.info javainfi.info aridfi.info paprofi.info swappisfi.info puppefi.info ultronfi.info drcarefi.info chrootfi.info imaofi.info webiinfi.info finderifi.info welfurfi.info keypafo.info foqusfi.info nannyfi.info polkujafi.info nmslfi.info lysherfo.info virmatfi.info inotfi.info xslfi.info mtiafi.info gompofi.info goiglefi.info matchiefi.info pttnfi.info urshoesfi.info ladyluxfi.info pineconfi.info gmailfo.info cranchifi.info bodbofi.info anazonfi.info sohpfi.info novautfi.info airoilfi.info parsonsfi.info uppifi.info pursuitfi.info wexodacfi.info yturvafi.info findealfi.info akidofi.info brnfi.info renextfi.info duolifefi.info ecoglowfi.info jceditsfi.info dalmexfi.info edrivefi.info wemorefi.info greipafo.info curlifi.info skiffyfi.info kotlerfi.info dhfo.info foxbetfi.info airtimefi.info mrcarefi.info ekrivefi.info mbahgatfi.info terefi.info sotepfi.info rufifi.info sarmeenfi.info dollyfi.info dynastyfo.info sotiafi.info mockupfi.info fbcafi.info servirfi.info existfi.info fsuclanfi.info jumpxlfi.info insmartfi.info nessifi.info evovefi.info tekporifi.info xolofi.info bellezafi.info starcupfi.info bjargnifo.info dtrfi.info absurdifi.info nierifi.info abridecfi.info avitusfi.info rujalafi.info gumifafi.info bruunitfi.info whmwebro.info onlyUsro.info tvlistro.info godoyno.info milliero.info fribitno.info licitezro.info mustro.info zoozlero.info lagrigro.info marmotero.info mandivaro.info vizierero.info ajesro.info idmmro.info hotelfmro.info ndhno.info ejurnalro.info ecolocro.info frankno.info ecazariro.info infogsmro.info deaglero.info nfiuro.info petabcro.info hotdecoro.info eshoesno.info devilxro.info conacoro.info interpcro.info wigoro.info forgamero.info seomanro.info inaturano.info axpno.info Unilotro.info newwestro.info happyfmro.info vouxro.info farmproro.info peersro.info aaslino.info macazezro.info dermatoro.info epixuriro.info tjaro.info expricero.info artemobro.info tufyro.info botfreero.info neckyno.info onetvro.info colmarro.info fragwayro.info seooro.info envinano.info avrigulro.info aghano.info kareano.info simnewsno.info aogfno.info lyncdayno.info bowtro.info nofainro.info comitasno.info electiano.info repostro.info camilaro.info iloveetro.info growmitro.info gamescsro.info netcarro.info michelno.info topdogro.info codqrro.info ledcarro.info ndicno.info kvalprono.info privjetno.info emunro.info eldadro.info sgmno.info sulaamono.info lansarero.info lamiaro.info vilaqro.info webtcfro.info agamersro.info belgiumro.info ekmaxro.info dorisro.info skareulno.info labutero.info huselno.info toocutero.info vigitno.info pertrano.info dsquadro.info vtilvno.info webgenno.info haunno.info fitcampro.info bmwostno.info novolorro.info netzoono.info adaugiro.info urgentero.info biesno.info trofeearo.info svalenno.info arkkaro.info wowkidsro.info rechinro.info iglamro.info jdcro.info maniacsro.info melloro.info promnsro.info mamasno.info craveiro.info funkitro.info babyzuro.info vianttyro.info tinxbcno.info foonetro.info dustboxno.info hixno.info hyscentro.info domotixro.info rebizro.info proartero.info anonymno.info gzmro.info bringnro.info ufiro.info wfgro.info sopranno.info asolsenno.info kilocalro.info mrlegsno.info addressno.info danezro.info filagono.info flotenno.info hipdogro.info gametagro.info samnoyno.info flyzonero.info hcgno.info simiro.info vestmanno.info zenityro.info gestsrlro.info ursacero.info cceuro.info sarpero.info saferpgro.info conquerno.info smdatano.info parfaitro.info addokno.info prittiro.info bentesno.info dgpno.info negevro.info skonano.info edbsno.info copieroro.info lhlcrmno.info zazelaro.info hbssro.info uioctfno.info vitarosno.info cliporo.info stronghro.info kaptanro.info assmro.info vldsno.info hermanono.info inkedro.info iasicsro.info avautono.info xenro.info airUpro.info bunaderno.info dimeloro.info asuntro.info pssasero.info bikeUsano.info onzero.info gigelero.info diehardro.info rotoysro.info aacrro.info godfreyro.info metalinro.info bidrillno.info bilaro.info ofloarero.info gisurro.info